FAQ

I already have created a Vyke account, why do I need to validate again?

For your security we may ask you to validate your account from time to time, if you reinstall the app, , install on another device, access your account on our website or after an app update.
Where can I view additional information on my Vyke account

Visit our website and sign in to your account to see full account details and history.
Where can I get my Vyke password?

To login to your account dashboard for the first time you will need to create a password. You can create your password at www.vyke.com/forgot-password/.
Account Deletion
You can request account deletion of your Vyke account in the following ways:
- in the Vyke mobile app, go to your “SIM No.” profile “Settings” and select “Delete Account”.
- contacting our support team via the website “? Help” widget.
- emailing our support team at support@vyke.com with the details of your request, including your account phone number.
Your account will be deleted on the 30th day after your request, though reinstalling the Vyke app with the same account after the deletion request will cancel this request.

Please see our privacy policy for details on the data we keep and how it is used.